wireless
10-21-2022, 04:30 AM
I've been having some issues with Telus lately unfortunately.
Firstly, my login email address was change to something which is not my email address.
Secondly, that was fixed but then the support rep unlinked my mobility account from my account - I'm not even sure how that could have happened.
Thirdly, after that was fixed by someone else, I wanted to check my Home Services account. I gave my account number and they couldn't find it. It turns out, as it's a Quebec number, it wasn't showing in their system in the province they were in. They transferred me to a Quebec agent (in French, but that's OK) and they asked me to try and sign on the Telus espace client website (which for some reason is quite different to the main Telus website).
I tried this and was presented with an error:
Une erreur est survenue!
"Désolé, un problème technique nous empêche momentanément de traiter votre demande. Veuillez réessayer plus tard ou contacter le service à la clientèle au 310-1212."
Regardless, I clicked on log in and bam....I was directed to my mobility account and not my home services account. I then tried in another browser and I still got that error message, but this time when trying to login, the webpage just kept refreshing itself.
So, finally, my questions:
- How can I login to my Quebec Home Services account?
- Why is Espace Telus Client such a different website from the main Telus site?
- Why are Quebec Home Service account numbers so hard to find by Support staff in other Provinces?
More... (https://forum.telus.com/t5/Internet-Home-Phone/Poor-User-Account-system-and-Customer-Support/m-p/130097#M32293)
Firstly, my login email address was change to something which is not my email address.
Secondly, that was fixed but then the support rep unlinked my mobility account from my account - I'm not even sure how that could have happened.
Thirdly, after that was fixed by someone else, I wanted to check my Home Services account. I gave my account number and they couldn't find it. It turns out, as it's a Quebec number, it wasn't showing in their system in the province they were in. They transferred me to a Quebec agent (in French, but that's OK) and they asked me to try and sign on the Telus espace client website (which for some reason is quite different to the main Telus website).
I tried this and was presented with an error:
Une erreur est survenue!
"Désolé, un problème technique nous empêche momentanément de traiter votre demande. Veuillez réessayer plus tard ou contacter le service à la clientèle au 310-1212."
Regardless, I clicked on log in and bam....I was directed to my mobility account and not my home services account. I then tried in another browser and I still got that error message, but this time when trying to login, the webpage just kept refreshing itself.
So, finally, my questions:
- How can I login to my Quebec Home Services account?
- Why is Espace Telus Client such a different website from the main Telus site?
- Why are Quebec Home Service account numbers so hard to find by Support staff in other Provinces?
More... (https://forum.telus.com/t5/Internet-Home-Phone/Poor-User-Account-system-and-Customer-Support/m-p/130097#M32293)