Not allowed to see or pay my home internet account and bill

[wireless]

For some reason neither the MyTelus App, nor Telus Connect will allow me to see my home internet account or pay my bill. It will only show me my mobility account. It suggests li king my two accounts, but when I try to link them it says they're already linked.

More... (https://forum.telus.com/t5/Internet-Home-Phone/Not-allowed-to-see-or-pay-my-home-internet-account-and-bill/m-p/136102#M33516)