Why does your fraud dept violate its own principles?

[wireless]

I won't go into the long and ridiculous story, but your fraud department would not take several pieces of ID from me IN PERSON today to resolve a fraud issue. They REQUIRED that I email my passport, drivers' license, and other things to them to prove it was me. Seriously? Me being there in person with witnesses and tons of other ID wasn't good enough - you wanted me to expose myself to even more potential fraud by emailing my docs? This makes no sense. And - no explanation was given for what the issues actually IS, despite my asking numerous times. Super, super disappointed in Telus today.


More... (https://forum.telus.com/t5/Internet-Home-Phone/Why-does-your-fraud-dept-violate-its-own-principles/m-p/136918#M33723)