wireless
06-12-2023, 02:12 AM
I have credit on my account. The website says it will be sent by cheque to the address my service was with - I no longer live at this address and if it's sent there, I will NOT receive the cheque.
HOW do I actually receive what I am owed by Telus?
The chat system doesn't let me speak with an agent (all busy, permanently) and I cannot request a callback because I am overseas. The Twitter support account is not replying either.
So:
1. How can I actually chat online with a support agent
2. How can I get my refund (particularly if I cannot tell a support agent my situation and have them update my details so nothing gets sent to an unoccupied address??)
More... (https://forum.telus.com/t5/Internet-Home-Phone/I-am-owed-a-refund-but-I-moved-overseas-how-do-I-get-my-refund/m-p/137133#M33768)
HOW do I actually receive what I am owed by Telus?
The chat system doesn't let me speak with an agent (all busy, permanently) and I cannot request a callback because I am overseas. The Twitter support account is not replying either.
So:
1. How can I actually chat online with a support agent
2. How can I get my refund (particularly if I cannot tell a support agent my situation and have them update my details so nothing gets sent to an unoccupied address??)
More... (https://forum.telus.com/t5/Internet-Home-Phone/I-am-owed-a-refund-but-I-moved-overseas-how-do-I-get-my-refund/m-p/137133#M33768)