How to Downgrade a Phone Plan

[wireless]

I wanted to downgrade my phone plan as I changed to a work from home lifestyle. I am barely scraping the surface of the 20G of data. I'd like to downgrade to either the Essential 6 5G or Essential 20 5G. However, whenever I call in I am told it cannot be done and to go online. When I go online, there is no way to actually apply these offerings onto my account. I'd prefer to continue with Telus vs cancel, but I am not seeing another way out. Anyone have any luck actually changing their phone plan online or over the phone?


More... (https://forum.telus.com/t5/Internet-Home-Phone/How-to-Downgrade-a-Phone-Plan/m-p/138343#M33968)