Internet Speed drastically slow

[wireless]

I have fiber connection (940/940 up/down). My internet location was pointing to Lower mainland. 2 weeks back, i noticed my location was changed to Prince George and my internet speed reduced significantly. For past 3 days I am in discussion with various tech support persons and if they are not able to understand and resolve, they either disconnect or send me to back into the queue. In the last 3 days I have spent over 4-5 hours talking with no improvements, in fact the speed went worse. Now it is hovering between 150-250 down and 800+ up. During this process the Telus Hub (Gateway) was twice reset and 4 times rebooted.

My setup is Telus Hub(Gateway) connected via ethernet port using cat5e cable to my laptop using usb (ethernet - usb). Only 1 device is connected to the hub via ethernet. The Telus technical support gives me the most BS answer - "the download speed is low because I am using a usb - ethernet cable." The support person mentioned that Telus would charge $150 for technician to visit your house. Recently laptops do not come with ethernet ports and only 1/2 USB. So I have to use a ethernet -usb jack to connect to the ethernet port on the Hub (gateway)

How can I reach a Level 2 or Level 3 support? Any help or suggestion?

Dineyar



More... (https://forum.telus.com/t5/Internet-Home-Phone/Internet-Speed-drastically-slow/m-p/140715#M34541)