Ethernet wall ports not working

[wireless]

I just moved into a new apartment with a telus modem pre-installed that has 4 ethernet wall ports and 4 corresponding ethernet cables that lead to the telux box. When I connect all 4 cables into the modem and I connect my PC to one of the wall ports I don't get a connection, however, one of the ports on the back of the modem lights up green. On my PC I get the "unidentified network, no internet" notification. When I connect my PC directly to the modem I get an ethernet connection, just doesn't work through the wall outlet. Is there any sort of activation required to use the wall ports?


More... (https://forum.telus.com/t5/Internet-Home-Phone/Ethernet-wall-ports-not-working/m-p/141460#M34642)