trouble accessing https://order.fibre.telus.com/web/guest/my_account

[wireless]

This is the webpage that loads when I select that I would like to "manage my Internet plan" in the Telus Account area. This has never worked correctly. Note that it says "You have no active services." which is odd, because I have gigabit Telus PureFibre. When I click "Order now" I get the other page I posted, just prompting me for value added services but nothing about an existing internet package.

I have removed my personal information. The address showing at the top does not include my apartment number, so I wonder if this has something to do with it. My contact information is correct on all Telus profiles related to my account as far as I can tell.

I have this trouble on Safari/Chrome/MS Edge so before I get told to try a different browser, believe me, I have.

Any ideas?

https://forum.telus.com/skins/images/DEBE929B90D793A5A50CFF4E72206C98/responsive_peak/images/image_unmoderated.gifhttps://forum.telus.com/skins/images/DEBE929B90D793A5A50CFF4E72206C98/responsive_peak/images/image_unmoderated.gif


More... (https://forum.telus.com/t5/Internet-Home-Phone/trouble-accessing-https-order-fibre-telus-com-web-guest-my/m-p/142457#M34816)