wireless
12-20-2023, 11:51 PM
Hello,
I have been dealing with failed installation attempts for over a month now, waiting for services to be installed since October. Chronologically this is what has happened:
Drop was installed at the wrong property - was unaware
Inside installation date arrives, the tech cannot obviously install, does not assist with rescheduling as he promises.
After waiting some time i contact telus and they advise they will dispatch the 3rd party to correct the drop, this doesn't happen without another call
Drop team arrives without notice and installs a drop
Telus cancels my installation for today, i call in and they explain the drop is not complete, i advise it was completed.
A technician shows up today, late, and now informed me the drop is dead.....spent most of his time speaking to his friend on the phone....Is there a process to submit a complaint? my phone is now shoing over 8 hours in total connected to the telus support line, am not sure why i even tried to obtain services from telus at this point.
More... (https://forum.telus.com/t5/Internet-Home-Phone/Issues-with-install/m-p/143711#M35034)
I have been dealing with failed installation attempts for over a month now, waiting for services to be installed since October. Chronologically this is what has happened:
Drop was installed at the wrong property - was unaware
Inside installation date arrives, the tech cannot obviously install, does not assist with rescheduling as he promises.
After waiting some time i contact telus and they advise they will dispatch the 3rd party to correct the drop, this doesn't happen without another call
Drop team arrives without notice and installs a drop
Telus cancels my installation for today, i call in and they explain the drop is not complete, i advise it was completed.
A technician shows up today, late, and now informed me the drop is dead.....spent most of his time speaking to his friend on the phone....Is there a process to submit a complaint? my phone is now shoing over 8 hours in total connected to the telus support line, am not sure why i even tried to obtain services from telus at this point.
More... (https://forum.telus.com/t5/Internet-Home-Phone/Issues-with-install/m-p/143711#M35034)