Amazon Prime setup

[wireless]

I had an amazon prime account, but then recently signed onto a new internet plan that includes prime in my monthly bill. I cancelled my existing prime membership, which took effect Dec 17th. When I login to telus online and follow the link to setup my new "included" amazon prime account it gives me an error saying "This account isn't eligible for this benefit". What am I doing wrong?


More... (https://forum.telus.com/t5/Internet-Home-Phone/Amazon-Prime-setup/m-p/143714#M35035)