can't login to my wifi hub

[wireless]

I am trying to login the admin panel (192.168.1.254), but the default admin password(the one at the bottom of the cylinder) doesn't work. Resetting to factory doesn't help. Know what is the problem?


More... (https://forum.telus.com/t5/Internet-Home-Phone/can-t-login-to-my-wifi-hub/m-p/144603#M35231)