Fibre Upgrade

[wireless]

I received a number of "Immediate Action Required" emails and now finally a registered letter from Telus telling me to do the upgrade to Fibre. Which I'd be fine with, except that when I try going to telus.com/FibreUpgrade, it tells me I'm not eligible.

I suspect this is because I have my landline with another provider (Primus), who uses the Telus physical network. I do have Telus Custom Home Security, which uses that landline for monitoring my alarm.

I tried calling Telus support and they had no idea how to deal with this. Any suggestions?

Thanks


More... (https://forum.telus.com/t5/Internet-Home-Phone/Fibre-Upgrade/m-p/144659#M35236)