wireless
03-03-2024, 02:50 AM
Hello
Looking for advice / assistance on transferring account to a surviving spouse
Father passed away and trying to transfer home services over to his wife's name (80 yrs young)
she also has her own Telus home phone account
Have spent many hours on phone 3 different occasions - mostly waiting on hold and receiving conflicting advice
1st agent says the Home services email my Telus login passwords etc will transfer straight over - and will follow up next day at an approximated time by agent to confirm - no call back
Call in again - agent reports no problem - then says account is on copper transferred - hold again
next agent says will not be able to use same @telus (https://forum.telus.com/t5/user/viewprofilepage/user-id/19800).net email if transferred - and to just create a new Gmail account
Promises made for follow up calls do not happen. Forced to call in again 1-888-811-2323 having to re-live and re explain the ordeal all over again - I cannot believe how disconnected this process is - people pass everyday why is this process so broken - Greatly appreciate advice wisdom and suggestions on what has to be done to complete what seems to be a simple process.
Thanks for your time
Randy
More... (https://forum.telus.com/t5/Internet-Home-Phone/Transfer-ownership-of-home-services-to-surviving-spouse/m-p/146893#M35708)
Looking for advice / assistance on transferring account to a surviving spouse
Father passed away and trying to transfer home services over to his wife's name (80 yrs young)
she also has her own Telus home phone account
Have spent many hours on phone 3 different occasions - mostly waiting on hold and receiving conflicting advice
1st agent says the Home services email my Telus login passwords etc will transfer straight over - and will follow up next day at an approximated time by agent to confirm - no call back
Call in again - agent reports no problem - then says account is on copper transferred - hold again
next agent says will not be able to use same @telus (https://forum.telus.com/t5/user/viewprofilepage/user-id/19800).net email if transferred - and to just create a new Gmail account
Promises made for follow up calls do not happen. Forced to call in again 1-888-811-2323 having to re-live and re explain the ordeal all over again - I cannot believe how disconnected this process is - people pass everyday why is this process so broken - Greatly appreciate advice wisdom and suggestions on what has to be done to complete what seems to be a simple process.
Thanks for your time
Randy
More... (https://forum.telus.com/t5/Internet-Home-Phone/Transfer-ownership-of-home-services-to-surviving-spouse/m-p/146893#M35708)