wireless
03-20-2024, 10:51 PM
I live in a multi-unit home and I ordered PureFibre at the beginning of the month.
Over the month I called 4 times already to get it fixed but every time something goes wrong and another technician gets sent out with the same issue no fibrebox.
I had 3 technicians come to the house and all 3 say a fibrebox needs to be installed in the basement.
The last technician said it'll take another 2 weeks before another agent comes out.
Is there a way to get the fibrebox installed sooner?
I don't want to call in again and subject the poor sap to an hour long call spending most of time rereading all the notes in the case. I know they're just going to cancel my order again for the fifth time and open a new one and back to square one again.
More... (https://forum.telus.com/t5/Internet-Home-Phone/New-installation-taking-over-a-month-to-complete/m-p/147902#M35930)
Over the month I called 4 times already to get it fixed but every time something goes wrong and another technician gets sent out with the same issue no fibrebox.
I had 3 technicians come to the house and all 3 say a fibrebox needs to be installed in the basement.
The last technician said it'll take another 2 weeks before another agent comes out.
Is there a way to get the fibrebox installed sooner?
I don't want to call in again and subject the poor sap to an hour long call spending most of time rereading all the notes in the case. I know they're just going to cancel my order again for the fifth time and open a new one and back to square one again.
More... (https://forum.telus.com/t5/Internet-Home-Phone/New-installation-taking-over-a-month-to-complete/m-p/147902#M35930)