Telus Deceiving & Overcharging Customers
 

I had two 4K PVR boxes installed last month and was specifically told that there were no installation or rental fees (since I've been a Telus customer for over 15 years) and I obviously wouldn't have upgraded if they were going to charge me. But that's exactly what they did.
On my bill there's a $30 rental fee for the boxes.

But that's just the start. I was charged a cool $106.33 as a "partial charge" for upgrading my TV plan. I chatted with a customer agent (after giving up waiting 2 hours on the phone) and she was absolutely clueless and the only answer she had was "I understand".
After I got a little annoyed she abruptly ended the chat. That has happened to me before too. I don't understand what TELUS is paying these agents for or perhaps its company policy to treat customers like s**t & shut them up if they start asking questions. Absolutely shameful.

Calling TELUS one last time right now to resolve this issue, and if not switching to Shaw tomorrow.


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