Telus Internet billing issues over payments and questionable charges after cancellations
 

I have a very bad experience with Telus. I cancelled my internet account and returned the modem ( receipt of this was confirmed via canada post) however Telus kept on charging me without providing clear billing statements. since I was using ebill statements I can no longer access my previous or current statements and they still kept on sending billings via email which doesn't make any sense. since I have an automatic credit card billing I get charges from them every month. I reviewed my payments and discovered double payments on some months.This is becoming so stressful that I will never go back to Telus ever! it's very unfortunate!


More...