Smart remote failed to create account
 

I have used the smart remote since it started. The other day a tech came out to add an access point and fix the wifi issues. That evening the smart remote would not recognize my email address. I deleted the account and created it again and it worked fine. Today, it asked to create an account again but this time it said “failed to create account”. I rebooted the modem and digital box , used a new email, different digital box but it isn’t working.
Does it have something to do with the confirmation code being open for 3 days, a backend problem or what.
how do I fix this without calling telus for the 5th time in 2 months to fix all the issueswe are having.


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