Optik TV can't change channel packages--backend issue of Telus ongoing for 2 months!
 

I signed up for an Optik TV package in January. Offered free Superchannel for a month. We were told we could manage our channel packages online or by calling in. We have been unable to change channel packages/remove Super Channel by logging in and CSR is unable to remove/change due to a 'backend problem' that needs to be cleared. The first estimate for it to be fixed was 2 days at the end of January. Now we approach mid March, 5 phone calls later, still no solution or resolution in sight. Seriously regretting the 2 year contract. Not what I signed up for!!


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