No Internet Access on Desktop Computer
 

We currently have the Actiontec T3200M modem that provides our wireless access for laptops.

However, when I connect my desktop computer to using the LAN ports there's no internet access. I've tried all the ports on the modem, restarting the desktop and the modem several times, and even two different internet cables but still no success.

The laptops can access the internet via the WIFI, the problem is with the wired connection for my desktop. I've tried Windows troubleshooting features and diagnosis tools, and setting up new connections on my desktop but each time it returns the same answer "no internet connection". My desktop has worked with other providers in the past, but it's not accessing the internet with the new Telus service we've had installed recently.

Please let me know if you have any suggestions.


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