Advice on Boost WiFi support for Apple devices
 

Hey, all this COVID period has definitely meant way more traffic on the home-network, which includes these features:

• Telus PureFibre 300
• ActionTek T3200M router
• Telus Boost WiFi - 3 WAPs deployed
• Apple laptops and iOS devices
• Samsung Android phones / tablets

After many months of stable support with Boost WiFi in my home, frequent drops began in March/April, for my users of Apple devices. I pursued all the trouble-shooting measures with Telus Home Network tech-support, and while the support I received was great, we were unable to resolve the issues.

Upon escalation, a Telus tech came on site back in April and provided more support, which was great. Based on insider technical advice, he advised that there was a known issue affecting Telus Boost WAPs, and Apple devices, related to authentication hand-shake failures of the Apple devices to the WiFi WAPs. What a relief to finally get a diagnosis that matched the experience! Apparently a firmware release to fix this issue had been in development, and/or was ready for release to the field, but still wasn't in circulation to solve my issues.

I ended up collapsing the Boost Wifi WAPs and re-deploying some older gear I had to re-stabilize service to a household of 6 users. I am now considering re-deploying the Boost units, or going for a 3rd party mesh, but I'm wondering if this firmware rev. was released to the field over the April-July period by Telus?

Thanks for any insight!



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