What is a reasonable number of calls to get from Telus a day?
 

I normally get 3-5 calls from Telus a week.

I want to tell you about the last two Telus phone calls I had TODAY, in hopes that this gets to someone who cares.

11 am
Jason Bautista, Telus Marketing Department
1-866-379-1905
No email address to give me
Promised to put me on the internal do not call list

1 pm Jennifer Jakson / did not know what department she works for
Transferred me to her supervisor Harrieson, Telus Loyalty Department
His English was not very good. When I asked for a phone number, he gave me 508-2977 "loyalty appointment number" And then the kicker, he said, "You are such a lovely girl" to me.

So I asked for his supervisor, and got transferred to:
Janice Harrison in Alberta 1-888-811-2323
She called me "a lovely lady" and then promised to put me on the internal do not call list.

I need you to know that your sales and "loyalty" phone staff are desperately in need of additional training for how to speak to customers.


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