Downed Fibre Line
 

Hi Telus. Our fibre is down and has been hanging onto the street disrupting traffic all day. Of course, we have had no service…interest, Optic TV, home phone…all day as well.
After a combined four hours of
calling/emailing/on line form submission/Facebook by my wife, daughter and myself we are still no further ahead in getting one of your repairmen to come fix this potentially dangerous issue. At one point…after an hour on hold…we spoke to representative who said they would see to the issue immediately. Shortly thereafter, I received an automated notice that a technician would arrive at our house in two days time and, of course, if we were not home we’d be charged $150.
Can someone please reply to this post ASAP and the situation is getting comical. I feeling like I am dealing with children here.
Many thanks

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