Philips Wiz A21 Smartlight Keeps Disconnecting
 

The light pairs with no problem. It is detected in the app and by my Alexa integration. The Telus wifi access point sees it on the 2.4GHz band. After 15-30 minutes, I get these messages.

Communication with server failed.
This light is unavailable.

The Telus wifi access point still sees it connected on the 2.4GHz band but can't communicate with it.

After I turn the light off then back on, It re-connects and is detected in the app and controllable by my Alexa integration.

This started Friday February 3 when my wifi router was replaced with Telus NAH and Boost2 AP
I used my neighbours wifi with no issues. They have the older Telus Actiontec router that I had, which worked flawlessly with the Wiz light.

I've tried restricting the light to 2.4GHz.
I've tried using the Telus Smarthome 2.4 GHz SSID
I've tried opening ports 38899 and 38900
A Smartlife 2.4GHz plug works with no problems. Just the WiZ light keeps disconnecting.

Please help!



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