Internet upgraded to 2.4 5.0 g - how do I get it returned to my original?
 

This was just done on Saturday and I have had nothing but problems with the internet, including losing service in the main floor of my place - printer not working. - web pages not loading. I'm very frustrated and unhappy. I don't know why it was changed to 2.4 & 5.0 g without my permission - I want my previous set up back which was working throughout my home and the only issue I was having is that when watching youtube etc. on tv, there would be intermittent periods of buffering and then it would resume.

I feel like I did not know what was going on with the upgrade and wasn't asked if I wanted to move up or what the complications/problems were going to be.

It's not been 4 hours straight on Saturday and 2 subsequent calls that resulted in no results and a lot of time spent.

Can anyone help me? I'm not buying a new printer or paying for some other piece of equipment that apparently I might need to do because Telus agent decided to move me over to 2.4 & 5.0 g

Now a service technician is supposed to be coming out but in the meantime I have to print and I can't and I keep losing my internet connection and then I have no internet connection in my main floor bedroom causing high usage of my mobile date.

Help!!


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