Issues with install
 

Hello,

I have been dealing with failed installation attempts for over a month now, waiting for services to be installed since October. Chronologically this is what has happened:

• Drop was installed at the wrong property - was unaware
• Inside installation date arrives, the tech cannot obviously install, does not assist with rescheduling as he promises.
• After waiting some time i contact telus and they advise they will dispatch the 3rd party to correct the drop, this doesn't happen without another call
• Drop team arrives without notice and installs a drop
• Telus cancels my installation for today, i call in and they explain the drop is not complete, i advise it was completed.
• A technician shows up today, late, and now informed me the drop is dead.....spent most of his time speaking to his friend on the phone....

Is there a process to submit a complaint? my phone is now shoing over 8 hours in total connected to the telus support line, am not sure why i even tried to obtain services from telus at this point.


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