Fibre Upgrade
 

I received a number of "Immediate Action Required" emails and now finally a registered letter from Telus telling me to do the upgrade to Fibre. Which I'd be fine with, except that when I try going to telus.com/FibreUpgrade, it tells me I'm not eligible.

I suspect this is because I have my landline with another provider (Primus), who uses the Telus physical network. I do have Telus Custom Home Security, which uses that landline for monitoring my alarm.

I tried calling Telus support and they had no idea how to deal with this. Any suggestions?

Thanks


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