then this
Greetings from Amazon.com.
Thanks for contacting us with your concerns. Please, at your earliest convenience, ask your bank to contact us directly so that we may verify the information on your account. Your account and order will remain on hold until we can do so. We will gladly assist you with this order and any other orders on your account as soon as we receive approval from your bank.
An Account Specialist can be reached via fax at (206) 266-1838.
Please don't hesitate to contact us should you have any further questions. Thank you for your interest in shopping at Amazon.com.
Sincerely,
Account Specialist
Amazon.com
http://www.amazon.com