Slimline 2 remote turns on the TV with the 4k box, but not off.

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Hey all, really weird one here. I've talked to Tech Support, the guy who installed the boxes, and no one can figure it out. It's a Sharp TV, 1080p, good enough for my mother-in-law, and when I go on the website, there's no codes for the TV model, so I get 12 to try, 1 works.

Small detail here, I know, but might mean something. During programming, you enter the code, light beside the TV button flashes. Press the TV button, then the OK button. When you press the OK button, the light beside the TV button is supposed to flash, but the light beside the Optik button comes on instead.

Anyways, I finish programming, and the TV function is so erratic, it's useless.

Now this is for my cognitively impaired MIL, change is not good.

Any insights?


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