web space removed without notification, without compensation

[news]

[wireless]

That really sucks. I have had this personal webspace for years; it is referred to at hundred sites; now what do i do? Migrate somewhere else, make it work, re-link, do again the hundreds of things that took to get visibility over years? Again? Because some heartless and customer hating high position honcho decided to screw the paying customers, just like that? Here is my response to the customer rep that notified me about the fact that they bundled my webspace, basically saying take your files and go away, no consequence.

Hello Paul,
That is not what I asked for. I had a site that you decided to close without warning, without offering any compensation. You simply closed a service which I found attractive enough to switch completely to Telus few years ago, and which was included as a part of the package of services I was getting. Having a site on my hobby/entertainment, with a couple of books on the subject, and links placed in the books and exchanged all over the world was important, and essential in my decision. We have had this site for close to 20 years. Now how do I fix all that? I wonder how other people who are in the same boat react. I am sure many of your customers have build personal sites of varying complexity, and most will be quite unhappy about this decision. I have to start everything from scratch. Does anyone at Telus understand the effect of discontinuing this service on your clients, the people who keep your business going? This is very heartless and rude way to stop a service, total disregard to your clients's concerns. And the Telus excuse/explanation is pretty lame -"our software is aging". How about updating it and keep the service going? I mean if you hope to get some of your clients who lost this service to buy paid commercial site hosting, well, I would be too frustrated about the way you dealt with me as a client to buy anything else from you, or to continue with Telus altogether...How about the service I lost? Would I recieve any compensation for it? I guess nothing will really compensate for the work and hardship that you put me through, but at least there should have been something offered. That is not a good business at all... I would rather see a solution that keeps the current site with its address as it is. If you feel you are not paid enough for these services, increase the fees, do something; I mean what you chose to do is the worse solution I have encountered as a customer of anything so far...

Please feel free to escalate. I do not need my files back, I need my site back, I do have the files, the files are not a solution.
Sincerely,



Paul Puth wrote:

Hello,

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