Fiber to Home install waiting time

[wireless]

Hi all,

I stay in a fiber community in rural Alberta, I requested fiber activation and the technician said the fiber drop at the house is not connected to the conduit (21st June 2018) and the only copper available was internet 1. He filled in a form requesting the fiber build support team to finish the installation that same day and I escalated the issue with Telus support 3 days ago. (26 June 2018)

How long does it usually take for this kind of issue to be sorted? As a simple banking task is now taking more than 10 minutes because of slow internet and the household relies on internet for cloud based work. Are there any ways I can contact the Fiber building support team directly? I'm afraid if it won't be done before winter and we will be royally screwed.

Any advice appreciated.

Thanks


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