Telus not accepting transfer? Idk

[wireless]

It's been a full 10 days now since I've sent Telus a transfer for my internet bill after my internet has been cut off. My bank says that the transfer has been processed, and that clearly means that it was sent to Telus already. The account number is defiantly right on the transfer that I sent, so it's defiantly not any problem of mine. It's the full amount and everything. I called Telus and they told me on Monday that it would most likely be processed on Friday. Well Friday is today and I still have a bill that hasn't been changed. It's getting quite ridiculous that it's been 10 days

More...