Email issues with Telus webmail - This is really BAD - Don't use Telus email for anything important

[wireless]

My wife has had intermittent issues with recipients not receiving her email. Most recently last Friday afternoon (March 30) she sent out some messages which were never received. I contacted Telus and they eventually got back to me saying that Telus mail servers had been listed on Spamcop and any servers using this service would reject the email. This is pretty normal as many ISP use Spamcop, Spamhaus and various other IP based blocking lists to minimize spam. Normally these would send a message back to the recipient stating the message was blocked. The only problem is that there was no notification received that the messages weren't delivered. The Telus person I talked to said you should get notifications if you used another client other than Webmail. This is simply not true as I did some testing during this time with Webmail, Mail on IOS and Outlook and none of my messages were delivered and I received no notification that there was any problem. My wife is self employed and has been using her email for time sensitive communications such as grant applications and not getting notifications of messages not being delivered is a real problem. I have gone to Telus' problem escalation page to find out if there is anything to be done about this but so far I haven't heard back (requested a phone call, got a generic email).

FWIW I'm a mail administrator for the company I work for and find this very troubling that people assume their messages are being delivered and are not notified when there are issues with mail delivery.


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