New Westminster BC - Stuck on Internet15!

[wireless]

I've been a long-time Telus customer and want to upgrade my service. Unfortunately, the network connections (or whatever it is called) are full in my New Westminster neighbourhood, so I'm stuck at Internet 15 speeds with no ability to upgrade to anything faster! I've called Telus and written to their 'my issue isn't resolved' line and received no response. When I was commuting to work, this was less of an issue than today where I am working from home constantly, trying to move large files across a VPN, and videoconferencing over Zoom.

I've been with Telus for 10+ years but am seriously looking at switching to Shaw because the situation is so bad and improvement is unachievable. Anyone know how I can get some real answers about if/when my neighbourhood is going to get upgraded and what the problem is?

Thanks!


More...