Contacting Telus

[wireless]

How do I contact telus customer support without talking to the bot or waiting on hold for >1 hour during business hours? I am a full time working physician, I will never have time during business hours to wait >1hr. The EPPCare@telus.com is no longer operational, and the chat bot cannot understand questions. Im a Canadian customer, and my issue is that I keep getting charged for US roaming every time I go home to visit my family who live in a border town in Canada (it picks up the signal across Lake Huron). This happens despite my having roaming turned off. I have called and got charges reversed in the past, but have to wait for >1hr each time. This is not a sustainable solution as this happens every time I visit home. And I feel there is just no mechanism for me to even communicate this issue. I feel at a loss, hence my coming to this discussion board. I am very close to switching providers. If someone from Telus could please reach out with a sustainable solution it would be very much appreciated.


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