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Old 09-03-2021, 03:23 AM
wireless wireless is offline
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Join Date: Feb 2012
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Default Repeatedly losing connection (wired and wireless) and IP conflict?

Currently using Telus fibre optic cable and we have the white smart hub device.

Over the past two months, our home internet, both wired and wireless stops working. Sometimes the computer (wired) will say there in an IP conflict but other times, the internet just doesn't connect.

Prior to June of this year, we didn't have any issues like this. Telus has replaced our fibre box and the modem (we've been through 2 black/blue modems and now have the white hub) and still, yesterday, we lost connection. Doesn't matter if we restart everything, reboot fully, or call for support, it still doesn't seem to solve it as it may reconnect but only temporarily. Our neighbours have the same services and do not have this issue.

We bought another modem from a retail store and this works perfectly when the other one doesn't (I work from home via the internet so it is imperative we have service).

Please, any advice, experiences, solutions would be greatly appreciated.






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