Calgary Sunrise Gas station rips people off - AVOID -

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Refund policy at northeast gas station irks drivers

Tamara Elliott, Global News : Friday, March 15, 2013 5:21 PM





CALGARY- Prepaying for gas has become the norm, but some drivers fueling up at a northeast gas station have been getting sticker shock.

At Sunrise Gas along 32 Street, it is mandatory to prepay inside the store, using cash, debit or credit. But to the dismay of some drivers, if you pay don’t fill up to the full amount, the difference is only refunded in store credit—regardless of whether customers pay with credit or cash.

“I said, ‘this is gas, I’m not buying groceries,’ and [the clerk] said ‘that’s what we do here,’” complains customer Eric Harleman. “I said, ‘OK that’s fine, obviously business is not important to you, I’m taking my business somewhere else.’”

The owner of Sunrise Gas says they are a small family business and don’t have the system or equipment to process the refunds that other retailers do.

The provincial and federal governments both confirm there are no regulations concerning this practice, and it’s up to retailers to decide if customers get cash back or an in-store credit.

Should businesses be allowed to issue store credits instead of change?



Yes, they should be allowed to set their own policiesOnly if a customer is returning an itemNot if customers are required to pre-pay
VoteView Results










With files from Tony Tighe
© Global News. A division of Shaw Media Inc., 2013.






Read it on Global News: Global Calgary | Refund policy at northeast gas station irks drivers



Global Calgary · 9,213 like this
Friday at 3:37pm ·
At Sunrise Gas along 32 Ave. N.E., if you don’t fill up to the full amount, the difference is refunded in store credit—not cash.

Refund policy at northeast gas station irks drivers


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Global Calgary · 9,213 like this
Friday at 2:37pm ·

• At Sunrise Gas along 32 Ave. N.E., if you don’t fill up to the full amount, the difference is refunded in store credit—not cash.
  
  
  Refund policy at northeast gas station irks drivers
  www.globaltvcalgary.com
  
  
  
  
  
  
  26Like · Comment
  

  • Murray Jackson, Mariena Liknes, Corrine H and 4 others like this.
    
    
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    Jeff Walker "...they are a small family business and don’t have the system or equipment to process the refunds that other retailers do"
    
    Bullsh*t. If they have the "system or equipment" to process the purchase, then they can process the refund as well.
    Friday at 3:09pm · 22
    
    
    
    
    
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    Brenda Lee Price WOW they own this business should give refunds to customers. I wont fill up there shell stations are all ripoffs
    Friday at 3:12pm
    
    
    
    
    
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    Mike Dodds Truth be told, its not against the law to rip people off, but it is against the law to TELL people they're being ripped off !!!
    Friday at 3:12pm via mobile · 2
    
    
    
    
    
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    Sheila Guenther Bremaud Call the cops next time
    Friday at 3:17pm · 1
    
    
    
    
    
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    Kelli Leigh G WILL NEVER SHOP THERE !! No refund no customer !!!
    Friday at 3:18pm
    
    
    
    
    
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    Susan Parent That is not right
    Friday at 3:21pm via mobile
    
    
    
    
    
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    Valerie Noseworthy I stopped going there because of this!!!
    Friday at 3:23pm · 3
    
    
    
    
    
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    Shelly Rogers Eade It is the gas station by future shop. Bunch of crooks.
    Friday at 3:26pm · 2
    
    
    
    
    
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    Beverlie Macleod All point of sale terminals have the ability to give a refund. They are hoping for people to not use the store credit. Many will lose it or they are one time customers. So the business keeps all that profit.
    Friday at 3:29pm via mobile · 8
    
    
    
    
    
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    Evan Johnston Hahaha!!!! This place sucks!!! I cant believe theyre still in business!!!! That same situation happened at that ssme gas station to me 6 years ago!!! Never been back since!!! They had that time to update their system!! Its bs!! Theyre crooks!! Because theyre forcing you to spend your money there. That you dont intend on spending!!
    Friday at 3:31pm via mobile · 3
    
    
    
    
    
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    Amanda Millard This place is terrible, the service is pathetic and I would rather walk than fill up here
    Friday at 3:32pm via mobile · 1
    
    
    
    
    
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    Evan Johnston Consider it a tip for crappy gas and crappy service!!
    Friday at 3:33pm via mobile
    
    
    
    
    
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    Evan Johnston They must be a bodega
    Friday at 3:40pm via mobile
    
    
    
    
    
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    Pam Zylik What absolute BS. Thanks, Global, for getting this story out! When I used to work in that area I often bought gas there because it was cheaper. That is an awful business practice. If they think they couldn't afford "upgrades" to process refunds before, this sure isn't going to be bringing more business their way!
    Friday at 3:42pm · 2
    
    
    
    
    
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    Daniel Houck They have been doing this for years, the biggest surprise is that they are still in business. This company should be obligated to have pay at pump systems. So they can't screw anybody anymore !
    Friday at 3:43pm via mobile · 1
    
    
    
    
    
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    Shane Schiller sounds like theft to me. i hope they go out of biz. that is scumbaggery at its finest
    Friday at 3:45pm · 2
    
    
    
    
    
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    Corrine H It's about time this hit the news!
    I stopped going there yrs ago when I would pay more and get less gas then if I went somewhere else
    Friday at 3:56pm via mobile · 1
    
    
    
    
    
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    Cody Basque Hey every one share this on your page and send to every one you know lets put the crooks out of business !!!!!!!!
    Friday at 4:00pm via mobile · 1
    
    
    
    
    
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    Fishy Fishes This is not the first time I have had a problem with these ignorant people. How do you not have the abbility to return cash and returning debit is just as easy as taking it. The owner is rude and beligerant.
    Friday at 4:04pm via mobile · 3
    
    
    
    
    
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    Karin KareBear Elizabeth I refuse to go there even though it's cheap gas in my area. They are rude and refuse to bend to help customers out.
    Friday at 4:06pm via mobile · 2
    
    
    
    
    
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    Fishy Fishes I think that legaly this is not a refund but change. If you buy something like a pop there do they not give you change for your 5 dollars or do they give a cred for that as well. Someone needs to teach these ignorant people a lesson.
    Friday at 4:09pm via mobile · 2
    
    
    
    
    
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    Hélène Hamilton Is this the one by the PLC?
    Friday at 4:13pm · 2
    
    
    
    
    
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    Leslie Rook Kurianowicz Went there once years ago. They tried to rip me off then. Never went back. Losers
    Friday at 4:14pm via mobile · 1
    
    
    
    
    
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    Nina Crook I had an arguement there with the guy behind the counter a couple of years ago. I said to hell with it, I'll take my business elsewhere
    Friday at 4:15pm · 1
    
    
    
    
    
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    Amarjot Bhatthal This practice has been happening at this gas station for over 20yrs now, it's not something recent.
    Friday at 4:21pm · 1
    
    
    
    
    
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    Ed Quinn I Went to this gas station with 6 Loonies and a 5$ bill buy smokes and he wouldn't take my money because it wasn't bills. Never go their again. BBB Should look into this clown.
    Friday at 4:22pm · 2
    
    
    
    
    
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    Petra Hodgetts "This practice has been happening at this gas station for over 20yrs now, it's not something recent." Maybe they should upgrade their system and open their eyes. Things have changed in 20 years; technology has been upgraded several times in that time frame. If you want to do business you have to learn to adapt to change.
    Friday at 4:32pm
    
    
    
    
    
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    Erikie Tikie This is ridiculous, if they have the system to give in store credits they have it for refunds or they should just go out of business all together it's all a scam! Don't fill up there Nor buy anything from there and see how long there small family business lasts, this makes me sick that they can rip you off and get away with it
    Friday at 4:35pm via mobile
    
    
    
    
    
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    Peter Marage The sun needs to set at the sunrise
    Friday at 4:40pm · 1
    
    
    
    
    
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    Mark Faminow Crooks! One Business Calgary DOESN'T need!!!
    Friday at 4:42pm · 1
    
    
    
    
    
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    Ed Quinn BBB Should send a kid to this store I bet anything they will sell smokes to them.
    Friday at 4:49pm · 2
    
    
    
    
    
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    Ryan Straw Last time I gassed up there was around 2004. They were crooks then and nothing much has changed. Spend your money elsewhere.
    Friday at 5:11pm
    
    
    
    
    
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    Andrea Griffiths I am sure they are laughing your "change" back to their bank! What a joke! almost as bad as the Mac's store not giving me back my change if it was less than 10 cents. Why do people keep this place open?
    Friday at 5:13pm
    
    
    
    
    
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    Dennis Sells With gas up and run episodes,watch for more prepay fuel purchases. My experience happened in Las Vegas topping up the tank on a rental car with an out of country credit card.My hair was grey by the time I was on my way.They don't trust anyone...some have no choice but to have pay first policy.
    Friday at 5:48pm · Edited
    
    
    
    
    
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    Myrna Oldfield Stewart As far as paying for gas first, that is nothing new - it is the law in BC and also in Idaho. But if I put $60 on my card (credit or debit) they refund the $10 back to my card. If they have the machines to use cards for purchases they have the technolog...See More
    Friday at 6:54pm · 1
    
    
    
    
    
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    Ted David Burrell If they give store credit, is it the same as our province's gift card rule and cannot expire or carry "service" charges? What happens if Sunrise Gas Bar ceases business?
    Friday at 7:29pm
    
    
    
    
    
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    Mike Gibbons I knew about this place for a while, I have no idea why anyone goes there, I certainly wouldn't. I remember them being asked by a reporter if its fair and they basically said if you don't like it piss off. Delightful customer service
    Friday at 8:02pm · 1
    
    
    
    
    
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    Kathy Williams I'de take my business elsewhere.
    Friday at 8:41pm
    
    
    
    
    
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    Norma Stair WOW I live out of town and if I went there and paid cash and needed a refund of my cash and they would not give to to me you can be guaranteed the police and an ambulance would be called.
    Friday at 8:48pm
    
    
    
    
    
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    Eileen Dunne they have been doing that for a long time.
    Friday at 8:48pm
    
    
    
    
    
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    Katalin Os And when they close down...what happens to your store credit???? They keep it and you're screwed, businesses like that one are shady....best to avoid.
    Friday at 10:38pm · Edited
    
    
    
    
    
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    Naomi Summers They have been doing that for a long time. We went there once and left. Never been back.
    Yesterday at 4:21am
    
    
    
    
    
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    Shawn Buscholl It was said on the news this morning that they don't have the equipment to give "credit"?? What no cash register?? You pay in cash, you should get change, end of story. Wouldn't go near this place!!
    Yesterday at 7:48am
    
    
    
    
    
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    Rahim M. Kassam Just don't go there!
    Yesterday at 8:35am via mobile
    
    
    
    
    
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    Mike Gibbons This subject sure stirred the pot. They are not breaking the law, but very unethical. All you can do is tell everyone to steer clear. I understand the risk of pump and dash, but there are other ways to deal with that. I would rather walk a mile with a gas can than go there.
    Yesterday at 8:37pm