Amazon.com - Closed Account After delivery of defective item

[alandbetty]

We purchased an expensive item on amazon.com ($500) it arrived dead. We contacted amazon and they said they no more in stock and are awaiting more for replacements. They said we can send the old one back with a RMA label. However, they closed account down saying it is related to another closed account. This is our first time using Amazon. They refuse to answer our emails and faxes. We get canned messages from them on the telephone and email.

We suggest unless you have hoards of money, do not use amazon.com, we are trying open a charge back with CIBC visa but this is more difficult than one would imagine. American Express and Capital one have a 1 step on-line dispute forum where as CIBC has a phone department for this and we are getting nowhere s with them.



address-verification@amazon.com address-verification@amazon.com
1:23 AM

to me
Greetings from Amazon.com.

This message is to inform you that we have closed your Amazon.com account.

We have taken this action because we found this account to be related to previously closed accounts. In addition, all open orders have been cancelled.

We are unable to discuss other accounts with you but please contact us should you have any other questions; we'd be glad to assist you.


Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com
=========================