Not Receiving Internet Usage Alerts by Email

[wireless]

I used to receive internet usage alerts when my usage reached 75%, 90% and 100% of my plan's allowance, but I have not received an alert for over one year even though I have often exceeded 75%. My account 'Usage Details' indicates that I should be receiving such alerts and the email address is correct.

I do receive monthly notifications of my bill at the same email address, but nothing warning me that I am approaching the maximum usage allowed in my data plan (which has resulted in overage charges).

I have attempted to enquire about this by phone and chat, but the TELUS robot assistants do not understand my question. Does anyone have any suggestions?

Thanks,
Robin


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