Telus Didn't Honour Contract

[wireless]

Our contract was coming to an end and we spoke to a Telus agent about renewing. They said they could and quoted us a price, and we agreed to it.

Just received our first bill after that conversation and Telus didn't honour that agreement. In fact, they took us off one contract that wasn't due to expire until March 2024, it was an increase of 285%.

I feel tired and drained by them. Previous Live chats, on other subjects, have been unsuccessful and connected with agents who don't know their subject. Many people have been complaining about 2-hour wait times and callbacks that never happen.

I really don't like Telus putting us in this situation. I looked at Shaw's plans today, I know their customer service is even worse than Telus and it might be out of the fat into the fire.

So, don't know what to do, not sure why I am writing this. Sorry to be a bother.


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