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Why pass credit card fees to customers?
Please help me understand how Telus can justify this? Telus has been accepting credit card payments for decades, and credit card processing fees are a normal business expense which are normally budgeted for and already baked into the price of services. I'm very unhappy with this action because I feel like Telus has made no real attempt to justify it, and I believe the real reason is just that they want more money. This does not make me feel valued as a customer. I feel wronged and used.
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