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Old 09-21-2022, 10:13 PM
wireless wireless is offline
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Join Date: Feb 2012
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Default Troubleshooting Internet Issue

Hi there,

I had Telus Home Security installed back in April or May of this year (indoor camera, thermostat control panel). Since then, my Telus PureFibre Internet 300 has been quite slow and not performing at its potential.

Recently, I attempted to fix it by logging into my router and tinkering with some of the options. This tinkering included activating a 'TelusSmartDevice' wireless network setting where I was able to connect my indoor security camera and other Telus devices. I thought this fixed it all because my internet immediately improved.

This lasted about 5 days when I noticed the 2.4Ghz network began acting up, causing all of my smart devices (Alexa, smart bulbs, etc.) to become disconnected or difficult to control. When logging back into my router, I now see that 'Line 1' under the 'Status' tab shows 'Disconnected'. I reset it and it sorts itself out for a few hours, only to disconnect again and again.

To note, I have three wireless radio broadcasts: 5.0Ghz, 2.4Ghz, and the TelusSmartDevice. I also just noticed that on my white Telus box that the modem is plugged into has a red solid light by the 'Replace Battery' line.

Does anyone have any suggestions on how to properly configure my internet settings so that everything flows smoothly and without interruption?


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