Horrible customer service

[wireless]

To set up a new order for home internet, an agent told me we did not need a technician to visit and just wait for a modem to be shipped out. But I did not receive a modem after waiting for a whole week. I had to call Telus and they said my order was pending because there was no an appointment with a technician!! So the 2nd agent created an escalated order and she promised me would call me back in 2 hours. But of course, I got no calls. I called back Telus again, the 3rd agent told me the system was in maitainance it might be the reason why the 2nd agent did not call me back. The 3rd agent said he left a message to the 2nd agent so she would call me back once she had news. Of course again, no news after that. This company either has big issue with an unstable system or they just don't vare about customers. Both are not convincing reasons. I am seriously thinking to cancel all my services including the mobility with Telus, it seems Telus doesn't care about losing customers.

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