Set up internet as I was told would recieve a 50$ gift card, have NOT recieved over a month later

[wireless]

The telus rep I spoke to when setting up my account ran my credit check while I was on the phone and told me I qualified, however now i am told that while I qualified for service I did not qualify for the gift. I was not told this at the time and the 50$ gift card was factored into my decision. This is false advertising/fraud and I am very unimpressed. Every rep I have spoken to says they will pass it on to someone else because they can't see the exact reason but then when I call back the next rep tells me their decision to say no was final, am I constantly just being lied to? I tried to escalate the issue but was told they also didn't have access to why I couldn't receive the gift and for me to contact them over the phone again. I am INCREDIBLY fed up and would like to either cancel my service and go with a company that doesn't start off by lying to me, or receive this gift card.


More... (https://forum.telus.com/t5/Internet-TV-Home-Phone/Set-up-internet-as-I-was-told-would-recieve-a-50-gift-card-have/m-p/76051#M12703)