wireless
07-05-2021, 12:50 PM
I have been a long time Shaw customer. I saw that Telus Gigabit is available for my house and ordered Telus from 10 days.
The technician failed to show me more than 200Mbit wired on his devices (laptop/phone) and tried to convince me that his devices are old.I tried my devices and it shows very limited speed (100-250Mbit). He said that is the usual because my devices are limited. I have Shaw services. I showed him using my devices that Shaw has a higher speed compared to Telus. He left and told me to call Telus support if I still have issues. He reported that my installation is complete. I have one month to decide if I keep Shaw with lower speed subscription (still higher than Telus) but gives what promised and cancel Telus service or I need to continue with Telus hoping one day it can be fixed considering 2-year?
Any tips for support, it will be appreciated. Can this Alcatel-Lucent be old and can not have Fibre? Can my house be not Gigabit ready? What can be wrong?
More... (https://forum.telus.com/t5/Internet-Home-Phone/1Gbit-gives-me-only-200Mbit-wired-New-installation-Help-needed/m-p/119571#M29542)
The technician failed to show me more than 200Mbit wired on his devices (laptop/phone) and tried to convince me that his devices are old.I tried my devices and it shows very limited speed (100-250Mbit). He said that is the usual because my devices are limited. I have Shaw services. I showed him using my devices that Shaw has a higher speed compared to Telus. He left and told me to call Telus support if I still have issues. He reported that my installation is complete. I have one month to decide if I keep Shaw with lower speed subscription (still higher than Telus) but gives what promised and cancel Telus service or I need to continue with Telus hoping one day it can be fixed considering 2-year?
Any tips for support, it will be appreciated. Can this Alcatel-Lucent be old and can not have Fibre? Can my house be not Gigabit ready? What can be wrong?
More... (https://forum.telus.com/t5/Internet-Home-Phone/1Gbit-gives-me-only-200Mbit-wired-New-installation-Help-needed/m-p/119571#M29542)