1Gbit gives me only 200Mbit wired? New installation - Help needed!

[news]

[wireless]

I have been a long time Shaw customer. I saw that Telus Gigabit is available for my house and ordered Telus from 10 days.
The technician failed to show me more than 200Mbit wired on his devices (laptop/phone) and tried to convince me that his devices are old.I tried my devices and it shows very limited speed (100-250Mbit). He said that is the usual because my devices are limited. I have Shaw services. I showed him using my devices that Shaw has a higher speed compared to Telus. He left and told me to call Telus support if I still have issues. He reported that my installation is complete. I have one month to decide if I keep Shaw with lower speed subscription (still higher than Telus) but gives what promised and cancel Telus service or I need to continue with Telus hoping one day it can be fixed considering 2-year?
Any tips for support, it will be appreciated. Can this Alcatel-Lucent be old and can not have Fibre? Can my house be not Gigabit ready? What can be wrong?


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