wireless
08-19-2021, 01:44 AM
I got a flyer in the mail today from TELUS that got me interested.
But I had concerns about the 'small print'.
ie. "Prices" "are not guaranteed during the 24 month term and are subject to change anytime"
(who would sign a 2 yr. contract where the prices could increase and your locked in?)
So I tried to contact someone at TELUS for more info and clarity.
1-888-811-2323 over half an hour 'estimated' waiting time, no callback feature.
No email address listed.
(and I have no interest in struggling with a frustrating 'virtual assistant')
If it's this bad with sales, how hard is it to talk with service support after your a customer?
Oh... they have 'this' forum so their customers can provide the service support their not providing?
So really...
What am I to think of a telecommunication business that you can't communicate with?
More... (https://forum.telus.com/t5/Internet-Home-Phone/How-do-you-judge-a-telecommunication-business-that-you-can-t/m-p/120272#M29751)
But I had concerns about the 'small print'.
ie. "Prices" "are not guaranteed during the 24 month term and are subject to change anytime"
(who would sign a 2 yr. contract where the prices could increase and your locked in?)
So I tried to contact someone at TELUS for more info and clarity.
1-888-811-2323 over half an hour 'estimated' waiting time, no callback feature.
No email address listed.
(and I have no interest in struggling with a frustrating 'virtual assistant')
If it's this bad with sales, how hard is it to talk with service support after your a customer?
Oh... they have 'this' forum so their customers can provide the service support their not providing?
So really...
What am I to think of a telecommunication business that you can't communicate with?
More... (https://forum.telus.com/t5/Internet-Home-Phone/How-do-you-judge-a-telecommunication-business-that-you-can-t/m-p/120272#M29751)