How do you judge a telecommunication business that you can't communicate with?

[news]

[wireless]

I got a flyer in the mail today from TELUS that got me interested.
But I had concerns about the 'small print'.
ie. "Prices" "are not guaranteed during the 24 month term and are subject to change anytime"
(who would sign a 2 yr. contract where the prices could increase and your locked in?)

So I tried to contact someone at TELUS for more info and clarity.
1-888-811-2323 over half an hour 'estimated' waiting time, no callback feature.
No email address listed.
(and I have no interest in struggling with a frustrating 'virtual assistant')

If it's this bad with sales, how hard is it to talk with service support after your a customer?
Oh... they have 'this' forum so their customers can provide the service support their not providing?

So really...
What am I to think of a telecommunication business that you can't communicate with?



More...