wireless
10-25-2021, 04:33 PM
Hello everyone,
Has the customer service been an issue for anyone here? It has been a debacle in my case.
I have been a Telus customer since 2001. I moved to my new place in August of 2020 and I am still waiting for an optik TV box that I had ordered right after I moved in.
What triggered this post is an issue with outgoing mobility calls. When I call a number, the person's caller ID displays my name along with a real estate company's name. I do not recall ever registering or mentioning the company under my profile. The support staff (in Philipines) advises me that it is an issue for the service provider of the individual I called, which I find quite ridiculous.
I think it is time I switch my service provider.
Kindly share your experience with Telus support over the past few years.
More... (https://forum.telus.com/t5/Internet-Home-Phone/Customer-Service/m-p/121374#M29976)
Has the customer service been an issue for anyone here? It has been a debacle in my case.
I have been a Telus customer since 2001. I moved to my new place in August of 2020 and I am still waiting for an optik TV box that I had ordered right after I moved in.
What triggered this post is an issue with outgoing mobility calls. When I call a number, the person's caller ID displays my name along with a real estate company's name. I do not recall ever registering or mentioning the company under my profile. The support staff (in Philipines) advises me that it is an issue for the service provider of the individual I called, which I find quite ridiculous.
I think it is time I switch my service provider.
Kindly share your experience with Telus support over the past few years.
More... (https://forum.telus.com/t5/Internet-Home-Phone/Customer-Service/m-p/121374#M29976)