HELP! I'm getting half the download / upload speeds I'm paying for and can't contact Telus!
 

I've been trying to get in contact with Telus customer service, but the link to their contact email has been broken for a month, and anytime I try to use their dumb "chat with us" thing, it always has 15+ people ahead of me and crashes before I get my chance to talk to someone, thus resetting my queue position. Also the phone number is a joke, they never answer and I can't be on hold all day long.

So here's my situation:
I'm self employed and my job involves download and uploading massive files on a daily basis.
I'm currently paying for the best internet Telus has in my area (it's something around 100mb download and 30mb upload).
I've been getting 55mb download and 10-15mb upload speeds since late November.
If possible, I'd like to contact Telus and let them know I want to pay half my bill for this month, or at least until I'm getting the services I've been promised.


A few questions that would help me greatly if answered:
1. What's the Telus contact email for support? I tried finding it on their support page, the link puts me on a blank page.
2. Where do I find my current Telus plan, including the internet speeds I'm supposed to be getting? I was getting 100mb download and 30mb upload, but I think the plan I'm on advertises 100mb download and around 20-25mb upload. I can't figure out where the Telus page shows my current plan information.
3. How do I contact Telus about billing information? I'm sure they'll argue with me, but I don't see a reason to pay full price for half the services promised.

Thanks for your time


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