Calgaryn.com - Everything Calgary Forums  

Go Back   Calgaryn.com - Everything Calgary Forums > Cell Phone Talk > TELUS Home Services & Devices
Register FAQ Calendar Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-07-2023, 04:12 PM
wireless wireless is offline
Senior Member
 
Join Date: Feb 2012
Posts: 88,078
Default Philips Wiz A21 Smartlight Keeps Disconnecting

The light pairs with no problem. It is detected in the app and by my Alexa integration. The Telus wifi access point sees it on the 2.4GHz band. After 15-30 minutes, I get these messages.

Communication with server failed.
This light is unavailable.

The Telus wifi access point still sees it connected on the 2.4GHz band but can't communicate with it.

After I turn the light off then back on, It re-connects and is detected in the app and controllable by my Alexa integration.

This started Friday February 3 when my wifi router was replaced with Telus NAH and Boost2 AP
I used my neighbours wifi with no issues. They have the older Telus Actiontec router that I had, which worked flawlessly with the Wiz light.

I've tried restricting the light to 2.4GHz.
I've tried using the Telus Smarthome 2.4 GHz SSID
I've tried opening ports 38899 and 38900
A Smartlife 2.4GHz plug works with no problems. Just the WiZ light keeps disconnecting.

Please help!



More...
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 03:16 PM.


Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2026, Jelsoft Enterprises Ltd.
Copyright 2000-2013 Calgaryn.com